New Features:

• New Intervention for Recurrent Tickets: We changed when & how new interventions are created for recurrent tickets. From now on, the system only creates a new intervention when there are active subfaults. If you close a recurrent ticket with active metafaults, the system will only trigger a new intervention when there are new active subfaults.
  Only relevant sub- & metafaults will be copied to the new ticket.
  For more details on the subject matter, check out Recurrent Tickets & What is a "New Intervention" Ticket
  

Feature Enhancements:

• Visual brush-up for New intervention: Regardless of how a new intervention is triggered, the affected faults will be greyed out  in the old ticket to indicate that they won't receive any updates in that ticket anymore. The activity stream & log now also show the number of faults copied over to the new ticket
  
  
• User hierarchy validation: We improved our internal validation for user hierarchies, allowing us to catch mistakes before they make it into our system
  
  

Bug Fixes:

• You've got mail!: We fixed a bug that occasionally caused the system to not send out email notifications. 
  
  
• Monitoring 500s: Some users reported seeing a mysterious "error 500" when entering the monitoring section. We've fixed this - the monitoring section should be accessible without any issues again.

• Thumbnails are now shown correctly: We patched an issue with displaying the thumbnails of uploaded images - don't worry, the image & file uploads weren't affected.